Shipping Policy

Change the item, or the address

Ordered the wrong one, or spotted a mistake in the delivery address? Email support@rosaplushies.com within 12 hours with your order number and we will try to switch it.

This is a window, not a guarantee — if the order has already been packed we will say so. After it goes to the carrier the address is fixed and cannot be changed by anyone.

While the order is still with us

Orders are dispatched within 1 to 5 business days of the order date. Business days are Monday to Friday; weekends do not count toward any figure on this page, and holidays are factored in.

A confirmation email carrying your tracking number goes out the moment it ships. If your order ships sooner than the 5th business day, that email arrives sooner too. While it is still with us, a cancellation may still be possible — email us at once.

We escalate a slow order, unasked

If your order has not shipped by the 6th business day, it has already gone to our fulfilment team whether or not you have written in. Please allow 3 more business days, inside which we will email you an update with your tracking number.

The delivery windows themselves

Standard delivery takes 7 to 20 business days in the United States and 10 to 25 business days internationally.

Free Shipping is delivered within 7 to 25 business days. We process and ship it by the most cost-effective methods available, which is exactly what makes it free — so it can sit a little longer before it moves, and it will still arrive inside that window. It is the slower choice by design.

Expedited Shipping is seldom offered, because keeping the plushies themselves affordable depends on not routing every order that way. Where it is available you will see it at the shipping step in checkout; where it is not there, it is not available for your order. Where it is offered, delivery runs 7 to 15 business days in the United States and 10 to 20 business days internationally.

Inside these windows, tracking that has not moved is expected rather than a fault. Four ordinary reasons:

1. The first scan happens late. Often not until the parcel reaches a regional hub near its destination. During peak periods, when carriers process parcels in large quantities, that takes longer — and until that scan the carrier has not confirmed receipt.
2. The first scan happens at delivery. On some routes it is the only scan there will be.
3. The tracking database lags. The record updates behind where the parcel actually is.
4. Some shipments are not trackable at all. Standard International especially. It will still arrive by the 20th or 25th business day at the latest.

Track your order

The grace period before anyone worries

If tracking still has not changed once you are past your window, give it an additional 5 business days. Parcels that run long typically arrive on or shortly after the 20th or 25th business day.

We take a long delay over

Beyond 30 business days in the United States, or 35 business days internationally, the matter goes to our fulfilment manager. Delays this long are monitored rather than waited on, and we will come back to you by email within 2 to 5 business days.

Separately, an order that has not arrived 30 days after your purchase date qualifies for a free replacement — the refund policy sets out how that works and the one case it excludes.